A fantastic journey of discussion around service management practice and philosophy, from Troy, Pink Elephant’s man ‘in the room where it happens…’ Troy is a Director of Pink Elephant and a highly regarded trainer, consultant and writer across a number of service management and IT disciplines. We discuss the challenges with the ‘enterprise’ approach, covering societal, tribal and organisational elements amongst others, as well as how to approach and engage with silos, which begs the question ‘How wide is your sense of us?’. We also get into 3 levels of transformation, 2 modes of operating, Conway’s Law, real Devops, leadership, governance, Toyota and much more that takes the discussion way beyond IT or ESM, and into culture and our development as people. After all that, you will need a ‘nut brown ale…’