The Customer Experience Podcast 121. 3 Ways to Elevate EX from the World's Best Workplace w/ Kristie Ornelas & Steve Cox
Feb 9, 2021
47:17
Employee experience and internal culture are not just a “nice-to-have,” but they bring material influence to bear on measurable business results.
In this episode, I interview 2 guests about CX through EX: Kristie Ornelas, Head of CX Marketing & Communications, and Steve Cox, Vice President of Digital Lifecycle Journeys, both at Cisco (named #1 on the World's Best Workplaces list two years in a row by Great Places to Work and Fortune Magazine).
Kristie, Steve, and I talked about:
- The focus on retaining employees and helping them to advance like customers
- To hire diverse people, create a diverse interview panel
- Enabling employees to serve their local communities
- The creation of role communities inside of their CX function
- Why your workplace should be a community, not a family
Check out these resources we mentioned during the podcast:
- Cisco
- Cisco CX on Twitter
- Cisco CX blog
- Nordstrom
- Yanni’s Bar & Grill
- Love Knows No Boundaries
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
In this episode, I interview 2 guests about CX through EX: Kristie Ornelas, Head of CX Marketing & Communications, and Steve Cox, Vice President of Digital Lifecycle Journeys, both at Cisco (named #1 on the World's Best Workplaces list two years in a row by Great Places to Work and Fortune Magazine).
Kristie, Steve, and I talked about:
- The focus on retaining employees and helping them to advance like customers
- To hire diverse people, create a diverse interview panel
- Enabling employees to serve their local communities
- The creation of role communities inside of their CX function
- Why your workplace should be a community, not a family
Check out these resources we mentioned during the podcast:
- Cisco
- Cisco CX on Twitter
- Cisco CX blog
- Nordstrom
- Yanni’s Bar & Grill
- Love Knows No Boundaries
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.