The Everything Feed - All Packet Pushers Pods NB551: Cisco Adds AI to Tech Support; Cryptography Hits a Post-Quantum Milestone
Nov 10, 2025
Explore a critical vulnerability in Cisco’s Unified Contact Center that requires urgent fixes. Discover how Cisco IQ integrates AI to enhance tech support and asset management. Dive into the company's new Unified Edge hardware designed for AI inferencing, alongside a fresh AI-focused CCNP certification. The episode covers Verizon and AWS's partnership for advanced AI connectivity and Cloudflare’s milestone in post-quantum TLS key exchanges. A discussion around OpenAI’s funding requests highlights the ongoing AI infrastructure debate.
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Transcript
Episode notes
Patch Cisco Contact Center Now
- Update Cisco Unified Contact Center Express immediately because CVE-2025-2354 allows unauthenticated RCE via Java RMI.
- There are no workarounds, so apply the SU3 ES07 or ES01 updates as applicable.
Cisco IQ Merges LLMs With Support Data
- Cisco IQ uses LLMs plus structured telemetry, docs, and support data to automate lifecycle tasks from planning to optimization.
- Cisco adds guardrails like humans-in-the-loop and on-prem air-gapped options to boost determinism and trust.
Leverage Asset Reconciliation—But Expect Limits
- Use Cisco IQ's asset reconciliation to centralize Cisco inventory from contracts, telemetry, and support cases.
- Don't expect full multi-vendor visibility; plan to integrate other inventory tools for non-Cisco gear.