Data Democratization Podcast: Stories about AI, Data, and Privacy 43. Driving change in Payments: Strategies for success
Jul 12, 2023
Sulabh Agarwal, Accenture's Global Head of Payments, discusses the changing landscape of the payments industry and the role of technology in driving innovation. He emphasizes the importance of resilience, security, personalization, and disruptive technologies for the future of payments. The podcast also explores the application of generative AI in heavily regulated industries, overcoming resistance to change in financial institutions, personalization in the payment space, and leveraging customer behavior data for sustainable financial decisions.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Changing Landscape of Payments
02:28 • 16min
The Role of Generative AI in Making Data Accessible and Transforming Change Delivery
18:17 • 2min
Overcoming Resistance to Change in Financial Institutions
20:19 • 5min
Personalization and the Concept of Super Apps
25:00 • 6min
Exploring the Potential of Customer Insights and Transaction Data
31:20 • 2min