Side Hustle School Ep. 3167 - Q&A: “How to handle customer service without burning out?”
Sep 2, 2025
Struggling with customer emails? Learn how to automate 60% of your support while keeping your customers satisfied. Discover practical tools like FAQs and canned responses to streamline inquiries. Plus, find out how to set boundaries that help you avoid burnout and reclaim your weekends. These strategies are tailored for solo founders looking to manage customer service efficiently.
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Listener Struggling With Nighttime Pings
- A solopreneur wrote that nightly pings about packages were devouring his weekends and evenings.
- He wanted ways to automate or set boundaries without hiring a full-time rep.
Inbox Overload Is A Growth Signal
- An overflowing inbox signals product-market fit but also threatens founder burnout.
- Design support systems early so growth doesn't consume personal time.
Answer Questions Before They Ask
- Create a clear FAQ and knowledge base that answers common questions like shipping, returns, and product quirks.
- A good FAQ can eliminate roughly 25% of incoming messages overnight.