Notes on Resilience

44: A Dispatcher's Story. Emotional Exhaustion and the Road to Resilience with Ricardo Martinez

Nov 1, 2023

32:39

Are you ready to step into the high-pressure world of public safety through the eyes of an experienced 911 dispatcher? Our guest today, Ricardo Martinez, takes us on a journey that will challenge your perception of resilience. A storyteller, author, creator of the podcast Within the Trenches, and founder of the #IAM911 movement, Ricardo opens up about his experiences, the struggles he faced, and the power of resilience.

Ricardo also shares his insights on mindfulness and meditation as tools to manage stress and his personal stories of burnout, emotional exhaustion, and the healing power of storytelling. The episode takes a deeper dive into the real-life experiences of 911 dispatchers and the challenges they face. This episode is a must-listen for anyone seeking to understand the reality of public safety, the importance of self-care, and the power of resilience.

Ricardo Martinez II is a storyteller, author, and the host and creator of Within the Trenches, true stories from the 911 dispatchers who live them, a podcast based on the experience of being a 911 dispatcher. He is a former dispatcher and supervisor of 13 years and is now the head of Within the Trenches Media with 22 years of public safety experience. In August of 2016, Ricardo started the #IAM911 movement that spread from the United States to Canada, the U.K., and Australia. Its popularity and success have brought the Thin Gold Line into the spotlight and have opened the eyes of millions to what 911 dispatchers deal with on a daily basis.

Listen to his podcast, and find him on the web at this link or reach Ricardo via email at wttpodcast@gmail.com.

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Producer / Editor: Neel Panji

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