Comparing CCaaS Providers: What You Might Miss

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CX Today's Charlie Mitchell hosts Blair Ferguson, Chief of Staff at ComputerTalk.

We consider how contact centers often compare CCaaS providers, and what they might miss along the way.

In doing so, we discuss:

• The flaws of the traditional tick-box process. 
• Evaluating the integrations with other critical CX platforms. 
• What should a buyer expect from a CCaaS vendor's support services? 
• Tips for isolating the best-placed CCaaS offering. 

Learn more about the ComputerTalk ice Contact Center solution by visiting ComputerTalk.

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