Making Sense of Martech The 6 Pain Points Martech Leaders Face
"We've seen companies locked into vendors for a decade with no way out." – Juan
Jacqueline and Juan kick off 2026 with a quick reality check: stepping away from screens feels great, but the Martech stack doesn't magically get simpler while you're gone. They get brutally practical, drawing on conversations with 300+ brand-side marketers to map the six biggest pain points emerging across enterprise teams right now.
They dig into why "Customer 360" is still mostly a fantasy, how integration complexity turns stacks into brittle Jenga towers, and why AI pressure is creating more chaos than value. From auto-renewal horror stories to redundant CDPs and initiatives chasing optics instead of ROI, the message is consistent: confidence comes from evidence, not experience bias — and the cost of getting it wrong has never been higher.
Sponsor
Brought to you by Hightouch — Went all-in on a big marketing suite but still struggling to get value? You're not alone. Our sponsor, Hightouch, spoke with 50+ enterprise teams and found 79% are frustrated by high costs, slow innovation, and rising complexity, often needing specialized teams just to keep things running. They'll share the full findings in a live webinar on February 12, plus what they're seeing from organizations updating their Martech stacks. Get the report and register!
Timestamps
02:10 — An exclusive announcement for listeners
03:50 — Why experience-based advice keeps failing enterprise teams
07:45 — Six themes from 300+ marketer conversations: what's breaking in enterprise
10:50 — Data fragmentation and the myth of Customer 360
15:00 — Why evidence-based decisions are the only way forward
18:20 — Integration complexity, legacy sprawl, and cross-team coordination failures
26:15 — AI pressure without value: herd mentality of GenAI, risk, and bad customer experiences
31:00 — Adoption and operating model problems: utilization dropping, skills gaps growing
36:00 — Measurement, attribution, and ROI proof gaps: why nobody trusts the numbers
41:30 — Scaling personalization and execution speed: the bottlenecks no tool can fix
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