Episode 35: Rich Fahn, Senior VP, Corporate Benefits at NFP

In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Rich Fahn, Senior VP at NFP, discussing the evolution of employee benefits, the impact of digital health solutions, and the importance of understanding demographics in managing healthcare costs. Rich shares his journey from starting his own brokerage to joining NFP, emphasizing the significance of culture and relationships in the industry. The conversation also touches on the challenges of innovation, the role of GLP-1s in healthcare, and the necessity of preventative care.

Takeaways

💡 Innovation in employee benefits has significantly changed over the years.
 👥 Understanding demographics is crucial for managing healthcare costs.
 🌐 The rise of digital health solutions has created a complex landscape.
 🤝 Building trust with clients is essential in the benefits industry.
 🩺 Preventative care can lead to long-term cost savings for employers.
 🏢 The importance of culture in a company affects employee satisfaction.
 💪 Surrounding yourself with a supportive team is invaluable.
 📲 Engagement with digital health solutions is key to their success.
 ⏳ Employers must adapt to the aging workforce and its implications.

Chapters

01:33 Rich Fahn's Journey into Healthcare

05:36 Innovation in Employee Benefits and Cost Control

09:04 Building Excel Benefit Group

12:41 Challenges and Successes in the Benefits Industry

18:04 Impact of Digital Health Solutions

23:45 Navigating GLP-1s and Preventative Care

29:10 Joining NFP and the Importance of Culture

36:43 Strategies for Managing Aging Populations

39:31 Vendor Approaches to Brokers and Consultants

42:18 Consultant Mistakes and Client Relationships

45:14 Stress Management in High-Pressure Roles

47:32 Healthy Living and Nutrition Tips

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