Importance of Talking to Customers

One of the main points discussed in the podcast is the importance of talking to customers for product people. The host mentions that product teams often fail at getting enough customer feedback, which is crucial for building great products. The host emphasizes that customer feedback is not limited to formal user interviews. Instead, there are various sources of feedback within the company, such as the sales team, customer success team, support team, and marketing team. By expanding the definition of customer feedback and tapping into these teams, product people can have more conversations with customers and gain valuable insights to inform their product development.