CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.

We walk through DPG Media's CCaaS migration, and discuss:

Challenge's of DPG Media's on-premises environment.
DPG Media's radical CCaaS migration approach, vendor selection process, and results.
Lessons for other contact centers migrating complex architectures to the cloud.

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DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons