APQC Podcasts
Knowledge Management in Law with Greg Lambert
Apr 6, 2022
In this engaging conversation, Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, shares insights on the evolution of knowledge management in the legal field. He discusses the shift from technology-centric practices to a more balanced approach involving human interactions. Lambert highlights how advancements in automated systems and collaboration between attorneys and KM teams enhance efficiency and client service. He also explores the challenges of navigating data sharing agreements, emphasizing the need for adaptability and creativity in law firms.
27:49
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Quick takeaways
- Effective knowledge management in law firms enhances client service and reduces redundancy, significantly impacting time and costs for clients.
- The future of knowledge management in law is being transformed by technology advancements like cloud systems and AI, streamlining processes and improving efficiency.
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The Value of Knowledge Management in Law
The significance of knowledge management (KM) in the legal sector is underscored by the necessity to provide efficient client service. Law firms that effectively implement KM practices can greatly enhance their workflow and client satisfaction by utilizing previous knowledge. It is essential for attorneys to avoid redundancy in their work, such as recreating documents that have already been developed, which can directly impact both time and costs for clients. For firms like Jackson Walker, having an integrated approach to KM that balances technology and human interaction becomes crucial to optimizing resource use and improving outcomes.
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