The So What from BCG How BCG Is Rewriting Its Talent Playbook in the Age of AI
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Dec 3, 2025 Alicia Pittman, BCG's Global People Chair and talent strategist, dives into how AI is transforming hiring, performance management, and learning. She highlights the importance of using AI to enhance human strengths while tackling challenges in ethical AI use. Alicia shares insights on maintaining human-centric roles, emphasizing creativity and collaboration over routine tasks. She also discusses the urgency for leaders to embrace AI, advocating for pilot programs and employee involvement to navigate this tech-driven landscape.
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GenAI Is Moving From Novelty To Core Work
- GenAI is reshaping workflows and becoming core to daily work at BCG rather than a novelty.
- 90% of BCGers use AI and 50% use it habitually to transform large pieces of work.
AI Drafts Reviews, Managers Coach More
- BCG used an AI agent to draft project reviews and prompt managers to remove recency bias and add specific examples.
- This saved writing time and freed managers to spend more time coaching and apprenticing their teams.
Adopt A TALENT Promise For HR AI
- Use clear principles when deploying AI in HR: transparent, accountable, learning-enabled, ethical, notified, and trustworthy.
- Keep a human at the center and ensure a human is accountable for decisions and outcomes.