How to work with disconnected customer, with Ray Mckenzie

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Ray founded StartingPoint with a deep history in technology, service delivery, customer service, strategic revenue acquisition, and business operations. He has more than 20 years of experience as a global executive leader previously founding Red Beach Advisors, a technology management consulting firm providing services to Fortune 500 companies such as Amazon, Microsoft, Hewlett Packard, State Farm, and ServiceNow and several growth stage technology companies.  Prior to Red Beach Advisors, Ray played a key role as a senior executive in service delivery, professional services, and strategy with Verisign, Neustar, UltraDNS (acquired by Neustar), and TeleSign (acquired by BICS). Ray studied Computer Science and Management Information Systems at San Diego State University, is a Certified Lean Six Sigma sensei (CLSSS), and a Certified Scrum Master (CSM).  Ray resides in Redondo Beach, CA and currently sits on the board of trustees for Resolute Academy Charter School in Watts, CA, board of directors for My Friends’ House, Inc in Los Angeles, CA, and board of directors for Students With Aspiring Goals based in Merced, CA.

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