To better understand the experiences of urgent care from the perspective of patients who have engaged with urgent care, the NHS transformation directorate has commissioned Eastern Academic Health Science Network (Eastern AHSN) consortium to conduct a mixed method research study. Part one of this two-part podcast series introduces the Patient Experience research and shares details on the mixed method approach used. Listeners will be the first to have a preview of the initial research results ahead of findings being published on https://www.easternahsn.org/UEC.