Generative Now | AI Builders on Creating the Future
Ariel Cohen: How Navan Leveled Up with a Pivot to AI
Jan 25, 2024
Ariel Cohen, CEO of Navan, talks about how the company shifted towards AI, solving travel challenges, the impact of AI on company growth, building a global team, AI as a platform shift, and the future of AI at Navan.
41:00
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Quick takeaways
- Navan leveraged AI, specifically generative AI, to enhance their travel services and provide a personalized experience for travelers and managers.
- AI has transformed Navan's culture, enabling the company to achieve more with a smaller engineering team while delivering increased efficiency, improved product offerings, and expanded customer base.
Deep dives
Navan's Journey and Travel Pain Points
Ariel Cohen, co-founder and CEO of Navan, shares the story behind the company's creation and the travel pain points that inspired their solution. With experience working in big companies and managing global teams, Cohen recognized the enormous gap between the technology and service expectations of travelers and what they actually experienced. From the cumbersome process of booking trips to the complexities of expense management, Cohen saw an opportunity to create a solution that would provide a seamless travel experience and efficient expense management. Navan aims to simplify and optimize the entire travel process, from booking to expense reporting.
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