AGL 407: Michael Reddington on The Disciplined Listening Method

About Michael Michael Reddington is an expert at moving people from resistance to commitment. He is an executive resource, Certified Forensic Interviewer, President of InQuasive, Inc., and author of The Disciplined Listening Method. Michael’s public speaking career began in his teenage years as he travelled around New England educating audiences on the benefits of including students with, and without, disabilities in the same classrooms. His speaking endeavors simmered for several years as he facilitated training courses for investigators at the organizations where he was employed. Michael’s ascent as an influential instructor was supercharged when he was recruited to join Wicklander-Zulawski & Associates (WZ). His time at WZ proved to be the capstone of Michael’s investigative career. In addition to running WZ’s investigations division and serving as a contract interrogator Michael travelled the world teaching federal investigators, law enforcement officers, private sector investigators and human resource professionals how to obtain the truth with non-confrontational interrogation techniques. While working for WZ Michael’s research and experience led him to two critical realizations. First, the best leaders and the best interrogators capitalize on the same two core skills – vision and influence. Second, the cognitive processes that lead interrogation suspects to truthfully state “I did it”, employees to say “I’ll do it” and customers to say “I’ll buy it” are essentially identical. These realizations motivated Michael to broaden his perspective and create The Disciplined Listening Method by integrating research and best practices from across the spectrum of business communication with non-confrontational interrogation techniques. With his methodology in place Michael transitioned away from WZ, founded InQuasive and dedicated himself to teaching executives how to activate the truth by applying strategic, ethical observation and persuasion techniques. Michael has facilitated over 1,500 sessions and educated over 15,000 participants from over 50 countries. He has been invited to lead his sessions across the United States, Canada, Ireland, The United Kingdom, Europe, Africa and the Middle East. Michael consistently facilitates custom seminars and workshops for companies ranging from the Fortune 500, to mid-size businesses. He frequently serves as an educational resource for CEO peer networks including the Young Presidents Organization, Vistage and The Renaissance Executive Forum. Michael often speaks at conferences for groups including the National Retail Federation, The Society of Human Resource Management, The Association of Talent Development and beyond. He also leads programs for Universities including The Kellogg School of Management, The Harvard Extension School, Cornell and the DePaul Legal Clinic. On stage Michael leverages his interrogation expertise, business experience and vast content library to deliver customized, engaging and educational programs with the goals of solving real problems in real time. He understands that the more he resonates with an audience, they quicker they will be able to apply the techniques they learn. With Michael, it is never a workshop or keynote presentation, it is always an experience. Today We Talked About His background What are we doing in advance to make it easier for people to speak up? Trust vs. Faith Create opprotunities to demonstrate to people that they are safe Be vulnerable Refraine from judgement Blame never solves the problem Accountablility Focus on Outcomes - OKRs Use this as a way to help grow the person "Time is the enemy of Empathy" Time creates stress Prioritizing Speed, we sacrifice quality "Slow is smooth, smooth is fast." What is disciplined listening? Understand how every interaction potentially impacts both their short- and long-term goals