Bloomberg Talks

MTA CFO Jai Patel Talks Ridership Recovery, Fare Evasion

15 snips
Aug 19, 2025
Jai Patel, the Chief Financial Officer of the MTA, is on a mission to steer public transit towards a sustainable future. She dives into the complex world of fare increases and the ongoing recovery of subway ridership post-pandemic. Patel highlights the challenges posed by fare evasion and outlines enforcement strategies. She also discusses bold proposals for fare-free bus systems and the implications of congestion pricing. Tune in for insights on balancing finances while enhancing the commuter experience in New York City!
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INSIGHT

Ridership Recovery Pace Differs By Mode

  • The MTA projects subway ridership recovering to about 80% of pre-COVID levels by 2029.
  • Railroads have rebounded faster at roughly 85% recovery today, exceeding initial expectations.
ADVICE

Use Predictable, Small Fare Increases

  • Use small predictable fare increases to keep the MTA's financial plan balanced.
  • The MTA typically applies a 2% fare increase every other year to spread burden equitably.
ADVICE

Improve Reliability And Safety To Win Riders

  • Bring riders back by delivering reliable on-time service and improving safety.
  • Measure customer satisfaction and public safety to guide service improvements.
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