Season 4. Episode 18: Collision Course - The Ultimate Customer Experience : Julie Roehm, Chief Experience Officer and CMO at ABRA Auto Body and Glass

In this episode of CMO Insights, Jeff Pedowitz sits down with Julie Roehm, Chief Experience Officer and CMO at ABRA Auto Body and Glass.

Julie talks about:

• What makes a great customer experience – making it personal instead of generic
• Mapping the customer journey in the collision industry
• The future of driving (and marketing) and what it means for ABRA’s customers

Connect with Jeff on LinkedIn - https://www.linkedin.com/in/jeffpedowitz/ 

Learn more about The Pedowitz Group - https://www.pedowitzgroup.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices