RiskMasters | Trailblazing Risk Leadership Redefining Conduct and Culture in Risk Management: Insights from Toby Billington (CPD-accredited)
“Conduct beats controls every day. Fix the culture, and the controls will follow.” – Toby Billington
In this CPD episode of RiskMasters, host Julien Haye welcomes Toby Billington, a seasoned risk and compliance expert with extensive experience in conduct frameworks, risk culture, and behavioural science in financial services.
From his early days as a lawyer to senior executive roles in compliance and first-line risk management at Barclays, Deutsche Bank, and HSBC, Toby shares his perspectives on leadership, compliance frameworks, and how to build effective risk cultures.
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In this edition of RiskMasters, you will learn:
• Career Shifts and Lessons Learned: Toby reflects on his transition from legal advisory to conduct and risk culture, highlighting pivotal career moments that shaped his expertise and his focus on behavioural science.
• Authentic Leadership and Cultural Change: Toby emphasizes the importance of authentic leadership in driving cultural transformation. He discusses the challenges of aligning tone from the top with actual behaviours and provides practical steps to ensure leadership walks the talk.
• The Role of First and Second Lines of Defence: Toby critiques the traditional three-lines-of-defence model, proposing greater collaboration between first and second lines to reduce duplication, enhance accountability, and streamline risk oversight.
• The Power of Storytelling in Risk Communication: Toby highlights the value of narrative-driven risk reporting to engage senior leadership and move beyond data-heavy, technical discussions.
• Emerging Risks in Financial Crime and Cybersecurity: With advances in AI and quantum computing, Toby outlines the evolving threats in financial crime and cybersecurity. He stresses the importance of staying ahead of these risks through innovation, vigilance, and behavioural psychology.
More about Toby Billington:
Toby Billington is a highly respected compliance and risk management leader with a career spanning top financial institutions such as Barclays, Deutsche Bank, HSBC, and Citi. Recognized for pioneering conduct frameworks and promoting ethical behaviour in financial services, Toby’s work integrates behavioural science into risk management strategies.
Connect with Toby on LinkedIn to explore more about compliance, risk culture, and leadership in financial services.
Tune in to this episode for an in-depth discussion on improving risk culture, redefining compliance frameworks, and managing emerging threats.
Find out more about Toby Billington:
https://www.linkedin.com/in/toby-billington-0646b89/
Discover related risk management topics:
How to Establish a Sustainable and Sound Approach to Regulatory Compliance
FCA CP23/20 Consultation: Diversity and Inclusion in Financial Services
Download your CPD Certificate:
Link: https://thecpd.group/podcast
Accreditation number: #800043