Fintech Brainfood

Ramp CEO Eric Glyman: The equation for Hypergrowth

May 21, 2024

Ramp CEO Eric Glyman discusses the success of Ramp's metrics-driven expense cards, facing competition from Brex and Mercury in the Fintech industry. They delve into the evolution of expense management software, growth strategies, continuous improvement in product development, diverse product offerings, global expansion challenges, and the future of Fintech post-SVB world.

51:19

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Episode guests

Eric Glyman

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Quick takeaways

Ramp excels by obsessing over saving time and money, driven by North Star metrics.

Ramp evolves from just expense cards to a comprehensive payment and procurement platform.

Ramp's success hinges on rapid product iteration, global expansion strategy, and talent retention.

Deep dives

Ramp's Focus on Customer Time and Money Savings

Ramp's unique selling point lies in its relentless focus on saving customers time and money through its product offerings. By providing efficient expense management solutions and optimizing cost-saving features like North Star metrics, Ramp differentiates itself in the fintech industry.

Uncovering Insights through Information-Based Strategies

01:16

Attention to Detail in User Experience

01:25

Progressive Improvement for Product Development

01:33

Amplifying Company Missions

01:21

Introduction

2min

From Paribus to Ramp: A Fintech Evolution

7min

Evolution of Expense Management Software and Growth Strategies

23min

Driving Success Through Continuous Improvement and Collaboration in Product Development

14min

Exploring RAM's Diverse Product Offerings and Efficiency Strategies

2min

Navigating Global Expansion and Focusing on Excellence

2min

Closing Remarks and Gratitude for a Deep Dive Discussion

2min

Ramp has become known for its expense cards that "just work." While a few competitors are in this category, none have grown as quickly as Ramp.

I put that down to obsession—an obsession with the details driven by North Star metrics like hours saved per user and dollars saved per customer. But how does that manifest as a product?

As the old saying goes, it takes a lot of effort to make it look effortless. Never want to add a memo to a monthly expense again? Just hit the "make recurring" button.

There is so much to learn from how Ramp executes, yet such a challenging road in front of them.

Today, Ramp is so much more than an expense card. It's one payment and procurement platform. Yet it has taken a downturn. It has famously not charged for key bits of the product, and it is in the single most competitive spot in Fintech, with companies like Mercury, Brex, and Arc snapping at its heels.

This wide-ranging conversation starts with Eric and Ramp, but I also wanted to discuss Fintech as an industry and whether it is here to stay in the post-SVB world. Or is it all just waiting to be acquired by JP Morgan.

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Fintech Brainfood

Ramp CEO Eric Glyman: The equation for Hypergrowth

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Ramp's Focus on Customer Time and Money Savings

Evolution from Expense Management to Diverse Offerings

Product Development and Feature Testing

Global Expansion and Market Strategy

Employee Engagement and Talent Retention

Uncovering Insights through Information-Based Strategies

Attention to Detail in User Experience

Progressive Improvement for Product Development

Amplifying Company Missions

Remember Everything You Learn from Podcasts