On this week's episode Brent is joined by the ‘Father of PSA’ and Managing Director at Service Performance Insight (SPI), Dave Hofferberth. They dive into some of the professional services performance trends uncovered by the SPI PS Maturity Benchmark survey and PS End User survey and how organizations can use this research to improve their business.
Other topics covered include:
- The dimensions of SPI’s research
- How to determine where to focus to see the biggest returns
- Labor and revenue metrics
- The impact of involuntary attrition
- The remote service delivery trend and how to streamline the hiring process
- How technology impacts your people, process and bottom line
For more information on the surveys visit the SPI website. The 2023 Maturity Benchmark survey will be released on February 8th.
Click here to download the 2022 Professional Services End User Survey
Click here to download the 2022 Professional Services Maturity Benchmark
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The Professional Services Pursuit