243 Complex Systems with Paul Gratton

Dr. Paul Gratton serves as associate dean of Adult and Graduate Studies at Montreat College in North Carolina.

On today's podcast, Paul introduces us to complex systems. This is a great distinctive that can help your client plan forward action by knowing how to fix and tune various types of systems.

Paul introduces us to four types of systems.

• Simple system - Ex. a toaster - I understand it and know how to fix it.
• Complicated system - Ex. a car - I understand some of it but don't know how to fix it. I need an expert.
• Complex System - Ex. an organization - I don't always understand it. Fixing it is not straightforward. I have to engage it and play with it.
  • Probe
  • Sense
  • Respond
• Chaotic system - Ex. Someone shouts fire in a crowded movie theatre. I have to take immediate action.