Dr. Paul Gratton serves as associate dean of Adult and Graduate Studies at Montreat College in North Carolina.

On today's podcast, Paul introduces us to complex systems. This is a great distinctive that can help your client plan forward action by knowing how to fix and tune various types of systems.

Paul introduces us to four types of systems.

• Simple system - Ex. a toaster - I understand it and know how to fix it.
• Complicated system - Ex. a car - I understand some of it but don't know how to fix it. I need an expert.
• Complex System - Ex. an organization - I don't always understand it. Fixing it is not straightforward. I have to engage it and play with it.
  • Probe
  • Sense
  • Respond
• Chaotic system - Ex. Someone shouts fire in a crowded movie theatre. I have to take immediate action.