How Soft Leadership is Hurting Your MSP Success With Dale Walls

Hard truth: It’s not your tech that’s holding you back. It’s your leadership. 

In this episode, I sat down with Dale Walls (founder of Corsica Technologies) to break down the real reason MSPs hit a wall. 

It’s not lack of effort.
It’s not lack of ideas. 
It’s lack of clarity, courage, and consistency at the top. 

This one covers: 
→ The quiet cost of soft leadership 
→ Building trust as your core currency 
→ Retention strategies that actually work 
→ The 10-year vision most MSPs avoid defining 
→ How to lead without needing to have it all figured out 

Timestamps: 

00:01 – Intro 
04:00 – Dale on Leading with Clarity 
10:35 – Where MSP Leadership Breaks 
18:24 – Trust, Vision, and Retention 
25:00 – Mapping the Next 10 Years 
38:15 – The Anti-Playbook Approach 
52:00 – Closing Takeaways