Inside The Workflow #28 Todd Baylis, Chief Customer Officer at Bloomerang: Leadership and Customer Experience
In this episode, we’re excited to welcome Todd Baylis, Chief Customer Officer at Bloomerang, to discuss his journey as an entrepreneur, his leadership philosophy, and the future of nonprofit technology. From founding Qgiv to driving innovation at Bloomerang, Todd shares how he’s transforming donor engagement and helping nonprofits build lasting relationships.
What You’ll Learn in This Episode:
- Todd’s leadership style and how he fosters a culture of innovation and customer-centricity.
- The evolution of nonprofit technology and how Bloomerang is streamlining donor engagement.
- Lessons from entrepreneurship—failing forward, adapting to challenges, and scaling a business.
- The role of automation and AI in freeing up time for nonprofits to focus on relationships.
- Todd’s approach to work-life balance as a leader and family man.
Key Topics Covered:
⏳ 0:00 – Introduction and Todd’s background in nonprofit technology.
💡 5:00 – Leadership lessons: Building a strong culture in remote and hybrid teams.
📈 10:00 – The biggest challenges nonprofits face in donor engagement and retention.
🚀 15:00 – The future of nonprofit tech: AI, automation, and relationship-driven fundraising.
🔍 20:00 – Todd’s entrepreneurial journey: Lessons from growing and selling a company.
🏆 30:00 – The importance of resilience, adaptability, and continuous learning in leadership.
Todd’s insights into leadership, innovation, and customer success make this a must-listen episode. Tune in for valuable lessons on building a business, leading with purpose, and shaping the future of nonprofit technology.
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