Chris Jackson, a speaker on confidence in reliability engineering, unpacks the emotional foundation of decision-making. He reveals that true confidence comes from understanding and trusting information, not just having it. The conversation touches on the pitfalls of superficial confidence in contracts and tests, and highlights the importance of data in engineering decisions. Jackson delves into reliability assessments with tools like Weibull analysis, advocating for a balance of statistical insight and practical experience in product reliability and decision-making.
We like to think that we make decisions based on the information we have available to us. We don't. We instead make decisions based on emotions. And the most dominant emotion we rely upon when making a decision is confidence. You can have all the information in the world, but if you don't understand it, don't trust it, or otherwise don't believe in it, then you won't have the confidence to make the right decision. And we often try and generate false' confidence by having lots of clauses in contracts, schedule lots of tests, and demand people comply with standards. But the confidence these things create is a façade that quickly gets broken down when our products don't meet our expectations. Want to understand the only way you should be generating confidence when it comes to reliability engineering? Join us for this webinar! This Accendo Reliability webinar was originally broadcast on 25 February 2025.