Dan O’Connell CEO of Front. Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both. More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day. Prior to that he was the CRO and board member of Dialpad. Topics:
- AI & Customer Service Evolution
- Scaling & Go-to-Market Strategy
- Product & Platform Strategy
#VCPodcast #AICustomerService #FrontApp #StartupCEO
Venture with Grace