How can businesses navigate the challenges of IT unpredictability and ensure operational continuity in an ever-evolving tech landscape? In today’s episode of Tech Talks Daily, I’m joined by Geoff Hixon, VP of Solutions Architecture at Lakeside Software, to explore how data-driven strategies are reshaping IT resilience and recovery. Geoff shares his experiences in supporting Lakeside customers during the CrowdStrike global IT outage, including insights into the rapid recovery process for a global airline and a multinational oil and gas company.

Geoff also provides an exclusive preview of Lakeside Software’s highly anticipated IT Resilience report, offering valuable insights into how organizations can transition from reactive to proactive and eventually autonomous IT management. By focusing on real-time data collection and visibility, he highlights the importance of identifying issues before they escalate and shares how enhanced data insights can prevent costly errors—like a bank's multimillion-pound oversight caused by missing a simple cable requirement.

Additionally, we discuss the role of AI in the journey toward autonomous IT, where routine support tasks are automated to free up IT teams for more strategic initiatives. Geoff illustrates how Lakeside’s approach helps organizations build trust in automation through step-by-step implementation and testing, paving the way for self-healing IT systems.

Tune in to discover how forward-thinking organizations can harness the power of data, automation, and proactive strategies to build IT systems that are not only resilient but also prepared for the challenges of tomorrow. Wha