#18 Paulo Andre: F for Foundations - Leadership Basics
May 29, 2023
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Leszek Knoll, CEO of @brainhubeu, and Paulo Andre, Resident Leadership Coach at Hotjar, discuss the challenges of effective communication between technology and business professionals. They explore the consequences of miscommunication in organizations, the importance of simplifying complex concepts, defining value within an organization, and the challenges of the hiring process.
Effective communication is crucial between technology and business people to bridge the gap and leverage the full potential of the organization.
Establishing clear communication channels and shared context is crucial to avoid adversarial relationships, misunderstandings, and hindered feedback loops.
Deep dives
Importance of Communication Between Technology and Business
One of the key challenges in the relationship between technology and business is communication. Without effective communication, there is a breakdown in understanding, trust, and alignment. It is crucial for technology and business people to establish regular communication to bridge the gap and establish a common language. This is particularly important in software engineering, where the technical aspects can seem like a black box to non-engineers. By fostering communication and simplifying complex concepts, the two sides can work together more effectively and leverage the full potential of the organization.
Consequences of Communication Breakdown
When there is a breakdown in communication between technology and business, several consequences arise. Firstly, trust between the two sides is eroded, leading to adversarial relationships. This makes it significantly harder to build a successful company. Additionally, there is a lack of alignment, resulting in misunderstandings and inefficiencies. Lastly, the organization fails to leverage the full potential of its teams and individuals, as feedback loops and continuous improvement opportunities are hindered. Therefore, it is crucial to establish clear communication channels and shared context to avoid these consequences.
Defining Value and Performance Metrics
When it comes to discussing value and performance in organizations, it is important to define these terms clearly. Value can be both customer-focused and organization-focused, depending on the company and its goals. For example, value in a product company could mean creating solutions that make customers' lives better. On the other hand, the performance metrics tied to value are context-specific, but should aim for continuous improvement. These metrics can include cycle time for delivery teams and utilization rate for product teams. The key is to have a shared understanding of what value and performance mean within the organization, enabling better decision-making and driving improvement efforts.