John Schindler, PhD, is a former Professor in the National Security Affairs Department of the US Naval War College and a former Senior Analyst for the National Security Agency. He is also a former columnist for the New York Observer and has written several books:

· Fall of the Double Eagle: The Battle for Galicia and the Demise of Austria-Hungary

· Unholy Terror: Bosnia, Al-Qa'ida, and the Rise of Global Jihad

· Isonzo: The Forgotten Sacrifice of the Great War

· Europe's Unstable Southeast

·The Terrorist Perspectives Project: Strategic and Operational Views of Al Qaida and Associated Movements

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The Evolution of B2B Customer Experience -- Michael McLaren // Merkle B2B