The Gartner Supply Chain Podcast
The Road to a Fully Autonomous Supply Chain at Kraft Heinz
Jan 20, 2025
Helen Davis, Senior VP at Kraft Heinz with over 27 years in global supply chain management, dives into the company's journey towards a fully autonomous supply chain. She discusses the importance of mastering manual processes before integrating digital tools. Helen emphasizes servant leadership in overcoming barriers for digital projects and shares innovative use cases for generative AI that enhance efficiency. Lastly, she offers valuable insights for chief supply chain officers aiming to drive their own digital transformations.
17:13
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Quick takeaways
- Kraft Heinz prioritizes operational excellence by strengthening foundational manual processes before integrating digital tools to enhance efficiency.
- The company aims to achieve a self-driving, integrated supply chain through advanced technologies like AI while maintaining necessary human oversight.
Deep dives
Foundations of Digital Transformation
A successful digital transformation at Kraft Heinz begins with strengthening the foundational elements of the supply chain. The company emphasizes operational excellence across various areas, ensuring that manual processes are well-established before introducing digital tools. This approach prioritizes setting key performance indicators and conducting daily performance meetings to foster a culture of accountability and efficiency. As these operational practices have matured, Kraft Heinz has integrated digital capabilities that enhance these processes and encourage reinvestment in the organization's growth.
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