It’s been a hard few years for Canadian air passengers. And while no one blames the airline oligopoly for COVID or winter storms, air travellers have had to put up with a lot.

But Canada has consumer protections to make sure that when something goes wrong, there’s a fair process in place to make sure everyday Canadians don’t get screwed over, right? Right??!

Featured in this episode: Gábor Lukács, John Gradek

To learn more

“Canadian airline regulator’s stance on refunds aligned with execs’ requests from days earlier, emails show” by Christopher Reynolds in Canadian Press

“This Nova Scotia man’s fight with an airline pulled back the curtain on a flawed passenger-protection act, an adjudicator says” by Steve McKinley in Toronto Star

“Ottawa ‘not hiding’ from holiday travel chaos fallout, transport minister says” by Sean Boynton & Aaron D'Andrea in Global News

Credits: Arshy Mann (Host and Producer), Jordan Cornish (Producer), Noor Azrieh (Associate Producer), André Proulx (Production Coordinator)

Sponsors: Douglas,

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