In this podcast, a session in our ReinventED Legal Business: The Case Studies series, Terri Mottershead, Executive Director, Centre for Legal Innovation (Australia, New Zealand and Asia-Pacific) chatted with Sarah Rey, Managing Partner and Melissa Scadden, Partner at Justitia Lawyers and Consultants.

Justitia is a workplace law and consulting firm founded in 2005 by two intrepid female lawyers who had a vision of a different way of practicing law. They established a forward-thinking firm that valued flexibility, diversity, a non-hierarchical structure, and prioritised relationships over billable hours. Sixteen years later, the firm continues to evolve, leading with empathy and collaborating with clients and like-minded organisations to build healthy and dynamic workplaces where people can thrive.

Topics covered in this session included:

• How the firm determines and applies its market differentiators
• The importance of vision and mission in building culture and agility
• How the firm ensures employee health and well-being remain at the core of its practice
• The importance and application of empathy in practice and its connection to client centricity
• How the firm recognises challenges, deals with them, and the importance of sharing lessons learned
• How law firms can reimagine the pricing of legal services/products and the opportunities that brings for different and better client communications
• New and emerging opportunities for client engagement – through collaborations, partnerships, events, Just Ask Justitia, Justitia Connect, social media and beyond!
• How boutique law firms manage things like recruitment, size of engagement, and succession planning

If you would prefer to watch rather than listen to this session, you’ll find the video in our CLI-Collaborate (CLIC) free resource hub here.