

AEE 2288: Do We Love Today's Episode?
29 snips Oct 16, 2024
Explore the significance of inclusive language and its role in fostering community. The hosts discuss the power of pronouns like 'we' in creating connection, especially in team settings and customer interactions. Listeners are encouraged to adopt language that promotes belonging and authenticity. They also celebrate a listener's milestone and emphasize the impact of collective responsibility in communication. Grab tips on using inclusive language effectively in everyday conversations!
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The "We" Phenomenon
- The hosts discuss an intriguing language pattern observed in service interactions.
- This pattern involves using "we" instead of "you," subtly fostering a sense of community.
Restaurant Experiences
- Lindsay and Michelle share personal experiences of encountering the "we" usage in restaurants.
- They discuss how it can sometimes feel natural, while other times it seems forced or awkward, particularly when used for upselling.
Building Community
- Using "we" is a strategy to show care, build community, and signal teamwork.
- It de-emphasizes individual responsibility, promoting a sense of shared ownership and collaboration.