Subscription models - seems like almost every industry and product has one. Except for live sports & events. But what if...
In this episode, we're rethinking the entire business model of ticketing and access to sports & events. Our guest, Chris Giles, was the COO of the Oakland Athletics, where they created a first-of-its-kind membership model called A's Access. The program debuted in 2019 and has had smashing success according to a number of different metrics, from revenue growth to number of members to customer satisfaction.
Instead of selling ownership of an individual seat for a season, what if we sold access to the stadium and certain perks associated with it? And we could play with, test and adjust the perks as time goes on? It's certainly a model that caters more to the Millennial and Gen Z consumption patterns, but where does that leave more traditional fans? Could your ticketing software even process such a change? What other roadblocks did Chris and his team face when trying out this massive change to "the way we've always done it"? If you want to explore a change like this, where would you even start?
These are the questions we set out to answer with Chris on today's episode.
After his experience with the A's, Chris founded Greenfield Sports Group and is helping progressive sports properties navigate these new waters of changing fan behaviors and expectations.
Follow or connect with Chris
Chris' Twitter: @chrisgiles01
Chris' LinkedIn: https://www.linkedin.com/in/christophergiles/
Follow or connect with Greenfield Sports
Twitter: @greenfieldspts
LinkedIn:https://www.linkedin.com/company/greenfield-sports-group/
Additional Resources mentioned in the episode:
"Subscribed" by Tien Tzuo
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
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