The Sarah Bernard Hypothesis: Customer-centric Companies Uncover the Most Impactful Solutions

Sarah Bernard is currently the Chief Customer Officer for Greenhouse Software.  She has held executive positions as COO with Crisis Text Line, VP, Officer of Product with Walmart’s Jet.com, and earlier in her career General Manager, SVP and VP of Global Product with Expedia’s Hotwire. Ms Bernard helps B2B SaaS and Internet companies grow valuations by transforming their product and customer success operations so they can hit the next stage of growth like start up to scale, accelerating growth in late-stage companies, and helping companies achieve profitability post acquisition.

Ms. Bernard is also one of the producers of The Product Leader Summit; an annual invite-only gathering of 120 founders and product leaders to connect and learn from one another through keynotes, workshops, round-table peer learning discussions. She is most proud that Product Leader Summit achieves equal ratios of men and women for not just attendees, but also speakers, which is a rarity for Tech events.

In this episode of the Product Science Podcast, we cover how machine learning can give you a better understanding of your customer, how teams can become customer focused, and how to create cross functional solutions for customers.

Read the show notes to learn more: https://h2rproductscience.com/the-sarah-bernard-hypothesis-customer-centric-companies-uncover-the-most-impactful-solutions