Bob Bordone is a Senior Fellow at Harvard Law School, founder and former director of the Harvard Negotiation and Mediation Clinical Program, former Thaddeus R. Beal Clinical Professor of Law at Harvard Law School, and founder of The Cambridge Negotiation Institute. He is co-author of Designing Systems and Processes for Managing Disputes, and co-editor of The Handbook of Dispute Resolution.

Today on the show we discuss: how to handle difficult conversations and conflict effectively, communication techniques to gain respect and authority, how to protect yourself from manipulation and deal with difficult people, an underrated communication skill you should work on, how to say no without damaging your relationships, why self awareness is so important for improving your communication and much more.

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If you are in crisis or you think you may have an emergency, call your doctor or 911 immediately.

If you do not have a health professional who is able to assist you, use these resources to find help:

Emergency Medical Services—911

If the situation is potentially life-threatening, get immediate emergency assistance by calling 911, available 24 hours a day.

National Suicide Prevention Lifeline, 1-800-273-TALK (8255) or https://suicidepreventionlifeline.org.

SAMHSA addiction and mental health treatment Referral Helpline, 1-877-SAMHSA7 (1-877-726-4727) and https://www.samhsa.gov

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