Building Trust in AI Agents with Experian EVP GM Shri Santhanam

In this episode of the Shift AI Podcast, Shri Santhanam, EVP and GM at Experian, joins host Boaz Ashkenazy to explore how one of the world's largest data companies is implementing AI at scale. From his early days at Stanford to pioneering Silicon Valley-style innovation in large enterprises, Shri shares insights into Experian's transformation from a traditional credit bureau to a data-backed platform company. The conversation delves into the development of the Experian Assistant, an AI-powered tool revolutionizing how businesses interact with complex financial data, and the critical role of trust in AI adoption. If you're interested in how major financial institutions are navigating the AI revolution while maintaining data privacy and ethical standards, this episode offers invaluable perspectives on the future of trusted AI agents in the workplace.

Chapters:

[00:00] The Trust Challenge in AI

[01:00] Introduction to Shri Santhanam

[02:39] Career Journey and Silicon Valley Innovation

[04:08] Experian's AI Evolution

[06:43] Experian's Business Transformation

[10:44] The Experian Assistant

[20:01] Internal AI Implementation

[23:48] Technical Infrastructure and Model Selection

[28:36] The Future: Trusted Agents

Connect with Shri Santhanam

LinkedIn: https://www.linkedin.com/in/shriramsanthanam

Connect with Boaz Ashkenazy

LinkedIn: https://www.linkedin.com/in/boazashkenazy

X: boazashkenazy

Email: shift@augmentedailabs.com