Short Term Rental Riches 102. 9 Questions You Will Receive AFTER A Reservation
Oct 26, 2021
Uncover the nine essential questions that short-term rental hosts often face after guests check out. Learn how to manage these inquiries with efficiency and the pivotal role of preparedness and automation in ensuring guest satisfaction. The discussion delves into common post-check-out issues and the best strategies to tackle them. Plus, get a sneak peek into an upcoming virtual event on mastering short-term rentals for a passive approach to operations. Perfect for hosts looking to enhance their guest experience!
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Avoid Late Checkouts
- Do not allow late checkouts to keep your operations on schedule.
- Have housekeepers ready to clean as soon as the checkout time hits, usually at 11 a.m.
Send Simple Checkout Instructions
- Send clear checkout instructions to guests a few hours before their departure.
- Keep instructions simple, such as turning off lights, AC, and locking the door.
Manage Left Behind Items
- Have a system to store and manage items guests leave behind, especially chargers.
- Offer to ship valuable items back for a fee if shipping costs are high.