The CC&TO Featuring Bhavani Amirthalingam as Chief Customer & Technology Officer

Bhavani Amirthalingam’s career spans more than 25 years of experience in key technology and executive leadership roles across a multitude of industries and geographies. She currently serves as EVP, Chief Customer and Technology Officer at a Fortune 500 company. She initially joined the company as Chief Digital and Information Officer before also taking on customer experience and operations after five years in that role. Along the way, she has also answered the call to join a public board.

What are the differentiators that have made Bhavani so successful in her role as a CDIO and also set her up to take on broader business accountabilities? On the latest episode of the Tech Whisperers, Bhavani is sharing her journey and highlighting the leadership philosophies and differentiators that have been instrumental to her success, with insights you can apply to your own career journey.

Tune in to learn:

• Why CIOs can also make great Chief Customer Officers
• How to leverage both the CIO and CCO roles to enable and enhance the customer experience
• Bhavani’s approach to energizing and inspiring her team
• The value of board experience in improving operational skills as an executive leader
• A situational leadership approach to influencing decisions
• How to ensure the right leaders are in the right place at the right time
• Why leaders must build the “DNA of change” in themselves and their teams

Featuring submitted questions from:

• Linda Jojo, EVP & Chief Customer Officer at United Airlines
• Jennifer Wischnowsky, Senior Director of Data, Analytics, & Transformation at Ameren
• Lisa Nichols, Chief Executive Officer at Technology Partners
• Bonnie Timms Hagemann, Chief Executive Officer at EDA, Inc.