A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself.

However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.

Richard Blank has been the Chief Executive Officer of Costa Rica’s Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony.

In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.

Tune in.

Key Highlights from The Show

[03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes

[04:34] Richard’s passion for pinball games

[07:04] Bottlenecks in business explained

[10:58] Why Richards's Startup sucked

[16:35] How he deals with resistance to change in the call center business

[19:37] Why letting go was his hardest bottleneck

[25:49] Top 3 growth milestones for the growth of his business

[33:28] Practical recommendations to other entrepreneurs

[39:01] How to reach out and connect with Richard

[40:24] Wrap up and calls to action

Notable Quotes

· Do not be too hard on yourself.

· Bottleneck is really about letting go of certain weights in your business.

· You are only as good as your options.

· When you are vulnerable, you are powerful.

Connect With Richard Blank

Website: https://costaricascallcenter.com/

Facebook: https://www.facebook.com/groups/23284906585

LinkedIn: https://www.linkedin.com/in/costaricascallcenter/

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