Pear Healthcare Playbook
Lessons from Kevin Riddleberger, Co-Founder of DispatchHealth, on crafting a trusted and comprehensive home healthcare experience
Jul 30, 2024
Kevin Riddleberger, Co-Founder of DispatchHealth, brings over 20 years of healthcare expertise to the table. He discusses transforming home healthcare through technology and value-based care, alongside the unique challenges faced by seniors accessing urgent care. Riddleberger delves into strategies for engaging managed Medicaid populations and improving care coordination. He also shares insights on scaling home healthcare, emphasizing partnerships and innovative funding strategies, all while maintaining a balance between personal life and a fulfilling healthcare career.
43:23
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Quick takeaways
- DispatchHealth leverages technology and a mobile care model to provide high-acuity healthcare services directly in patients' homes, transforming traditional care delivery.
- The company's success in overcoming initial reimbursement challenges has allowed it to achieve high patient satisfaction and substantial cost savings for the healthcare system.
Deep dives
Innovative Approach to In-Home Care
Dispatch Health aims to transform healthcare delivery by creating the largest in-home care system over the past decade. The company focuses on providing tech-enabled services for high-acuity care, allowing patients to receive treatment at home rather than in emergency departments or hospitals. This service includes managing conditions that typically require hospital care, facilitating safe transitions from hospital to home, and offering skilled nursing facility-level care within patients' residences. By addressing the pre-hospital space, Dispatch Health helps to reduce emergency visits and improve patient experiences through a more personalized approach to healthcare.
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