People.
For better or worse a lot of the topics in EA and BPM center around people. These are the reasons why we do things (customers who pay for our goods and services), who does the work (employees and partners), or why processes and architectures even exist in the first place.
In this What's Your Baseline Shorts, we are talking about process empathy:
- What does it take to facilitate the development of a human-centric process model?
- What kinds of things should you think about, and when in the process?
- What does it mean to have people-focused processes?
- What are Customer Journeys?
- How can we use the methodology of Customer Journey Mapping to make more human-sustainable processes?
Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.
What's Your Baseline? Enterprise Architecture & Business Process Management Demystified