Sage Hospitality's CTO on Infusing AI Into the Hotel Tech Stack

How can technology transform a traditional cost center into a profit powerhouse in the hospitality industry? In this episode, Matt Schwartz, the first Chief Technology Officer at Sage Hospitality, reveals the innovative strategies that are reshaping hotel operations.

Key Takeaways:

• Discover how Sage Hospitality is leveraging Microsoft Power BI and AI tools like ChatGPT to democratize data access for hotel and restaurant managers, enabling them to make informed decisions on the go.
• Learn about the importance of a centralized CRM system and how Sage has successfully integrated Salesforce to enhance guest personalization and marketing efforts, resulting in over 1.5 million unique guest records.
• Explore the evolving landscape of cybersecurity in hospitality, including the proactive measures Sage is taking to protect against cyber threats and the tools they use to stay ahead of potential breaches.