RopesTalk Culture & Compliance Chronicles: A Journey into Team Ethical Culture with Guillem Casoliva Cabana
Jul 16, 2024
Guillem Casoliva Cabana, a compliance manager at Booking.com with a PhD on team ethical culture, shares his insights on corporate ethics. He discusses how team dynamics shape ethical behavior and the vital role managers play in this process. The podcast also examines the limitations of conventional compliance programs, emphasizing that true ethics require a cultural commitment, not just rules. Guillem highlights the importance of ethics ambassadors who act as links between compliance teams and employees, fostering a supportive ethical environment.
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Defining Team Ethical Culture
- Team ethical culture means shared perceptions about ethics within teams.
- It includes clarity, role modeling, feasibility, supportability, transparency, discussability, and enforcement.
Ethical Risks Unevenly Distributed
- Ethical risks vary significantly across teams and locations.
- Average organizational culture metrics mask important team-level risks.
Measuring Team Ethical Culture
- Use validated surveys to measure team ethical culture regularly, ideally every two years.
- Follow-up low scores with interviews or focus groups to understand root causes and triangulate with other data sources.
