In this episode, André Mallet, Assistant Front Office Manager at The Jefferson in Washington, D.C., shares his journey in the hospitality industry, insights into his role, and the importance of relationship-building and mentorship.

Listeners will learn:

André's career path from working in South Africa to studying in Switzerland and returning to the U.S.
The diverse roles and responsibilities of a front office manager in a luxury hotel.
The significance of building relationships with guests and team members.
The impact of mentorship on career development.
Practical advice on adaptability and learning in new environments.
The role of technology in enhancing guest experiences and operational efficiency.
A typical day in the life of a front office manager.

Mentions:

Hotel Management's Top 30 Under 30 Hospitality Professionals (2024)
The Saxon Hotel, Villas, and Spa, Johannesburg, South Africa
École Hôtelière de Lausanne, Switzerland
Shenandoah National Park, Virginia
The Hay-Adams Hotel, Washington, D.C.
The Ritz-Carlton, Pentagon City
George Cohen (Mentor)
Opera (Property Management System)
ALICE (Concierge Software)

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

21 civilians killed in Russian airstrike