Business Problems Solved Podcast Creating Magical Customer Experiences - with Ricky Locke
It's a spellbinding show this week, as Lee is joined by customer experience expert, magician and hypnotist, Ricky Locke, who talks about the importance of creating a better customer experience and how to make sure that each customer interaction is memorable and magical.
KEY TAKEAWAYS
- Our business journeys are as changeable as our life journey. Never believe that you're stuck in one place. There's always another way forward.
- Believing in yourself and keeping an open mind are the essential tools you need to surmount challenges when they arise.
- We fulfil our potential by trying new things, and identifying the points at which passion is ignited. Follow these pursuits all the way to mastery.
- People never forget about the way you make them feel. Sharing a moment with someone else is too often undervalued. Create a magic spark between you both and the effects will last a lifetime.
BEST MOMENTS
'Step out of your comfort zone, keep an open mind, and try new things'
'You don't truly realise what you've got until it's gone'
'There's always been something inside of me asking "How far can Ricky go?"'
'Magic, to me, is not about the trick. It's about the experience - the feeling you feel'
VALUABLE RESOURCES
Business Problems Solved Podcast
Ricky Locke - http://www.rickylocke.co.uk
Ricky Locke Instagram - https://www.instagram.com/rickylockemagic/?hl=en
Rickys course - how-to-create-a-magical-customer-experience
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194