Keys To The Shop : Equipping Coffee Shop Leaders 259 : Solving Toxic Customer Service Culture
We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables entitled, rude, and even abusive behavior. All this in the name of the miss guided notion that "The customer is always right".
In today's episode we will be exploring this toxic customer service culture, what is behind it, what its impacts are, and how to begin the process of replacing it with a heathy culture of boundaries and support that create a great experience for both staff and customers alike.
Link:
Related Episodes:
The Customer service pro is not Always Right
151 : How to Respond and React to Negative Feedback : 5 Step Process
248 : The 5 Elements of Resourcing your Team
244 : Top 10 Ways to Lose Employees
019 : 10 Reasons to Love the Customer w/ Chris Deferio
Need consulting? Reach out! chris@keystotheshop.com
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