The Airbnb Superhost #035 The Sound of Success: Using Noise Awareness to Enhance Guest Experiences
In this episode, Neil Harvey explores the often-overlooked aspect of sound in enhancing hosting skills. Drawing from his extensive experience as a successful Airbnb host, Neil emphasises the importance of being attuned to the noises within your property to serve guests better and improve their experience. Neil shares five key reasons why listening can be beneficial, from proactively welcoming guests upon arrival to efficiently managing chores and understanding guest behaviour. Neil also introduces a super secret technique for training your ear to recognize the various sounds in your home, ultimately empowering hosts to create a more welcoming environment.
KEY TAKEAWAYS
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Listening to Your Property: Being attuned to the sounds in your property can enhance your hosting skills.
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Proactive Guest Engagement: Recognising the sounds associated with guest arrivals, such as car doors or suitcase wheels.
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Understanding Guest Behaviour: Familiarity with the typical noises returning guests make can help you determine if they have settled in comfortably without intruding on their privacy.
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Efficient Chore Management: You can gauge when guests are present or absent by listening to specific sounds.
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Enhanced Farewell Experience: Paying attention to the sounds associated with guests preparing to leave, such as door slams and suitcase movements.
BEST MOMENTS
"The statement that knowledge is power is incorrect. How it should read is the use of knowledge is power."
"When we know what we're listening for, we hear it when it happens."
"Actively train your ear to listen for the noises and what they are telling you."
"I like to be proactive and go and help them with their luggage back to their car."
"I could relate to every single bit of it."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: SuperhostNeil@gmail.com
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.