In this episode of Owned and Operated, we shift focus to a critical yet often overlooked pillar of business success: leadership development and management training. With insights from Amir of Snowball Industries, we dig into how identifying and nurturing potential leaders is foundational to scaling tier two and tier three service businesses.

The discussion explores the evolution from technical expertise to soft skills as the driving force behind effective leadership. We unpack the core values that matter most—empathy, urgency, financial intelligence, and humility—and how they shape team culture, performance, and long-term growth. John and Amir also examine structured training programs, peer learning opportunities, and practical management tools that enable owners and operators to build sustainable, high-performance teams.

For anyone acquiring or operating in remote and niche sectors like HVAC or turf installation, this conversation delivers actionable insight into creating a leadership framework that fuels operational excellence and employee retention.

🚨 In This Episode, We Cover:
🔹 How to Spot and Grow Future Leaders
🔹 The Shift from Technical to Soft Skills in Management
🔹 Core Leadership Values: Empathy, Urgency, Financial IQ, Humility
🔹 Tools for Structured Leadership Development
🔹 The Power of Peer Teaching and Peer Learning
🔹 Leading Remote Teams with Empathy and Intent

🌐 ownedandoperated.com
🎙️ Hosts:
🗣️ John Wilson
🗣️ Amir Haboosheh

💼 Shoutout to Quick Staffers LLC
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🚀 Huge Shoutout to SupplyHouse!
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More Ways To Connect with O&O

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

📌 Disclaimer:
Some links may include UTM parameters for tracking. Episodes may feature paid sponsors, but all opinions are our own. Always do your own research before making business decisions.

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